Widely regarded as one of the top business strategy experts in the world, Frances Frei is the UPS Foundation Professor of Service Management at Harvard Business School and the co-author of the best-selling book, Uncommon Service. Her research and keynotes focus on how leaders can compete on excellence by designing, managing, and scaling exceptional service organizations.

Trust is the foundation for everything we do. But what do we do when it's broken? In an eye-opening talk, Harvard Business School professor Frances Frei gives a crash course in trust: how to build it, maintain it and rebuild it -- something she worked on during a recent stint at Uber. "If we can learn to trust one another more, we can have unprecedented human progress," Frei says.